Smartphones to blame for 77% increase in dining time at one restaurant?

A restaurant in New York City realized that it was getting poor reviews on Yelp about the speed of service in the eatery. Customers also complained about how long they had to wait for a table. A consultant hired by the restaurant suggested that it compare a service from years ago to a current one, in an attempt to find the problem. It just so happens that the restaurant used a high-speed surveillance system years ago, and was able to find a dinner service dated July 1 2004. This was compared with a service from July 3rd, 2014, almost ten years ago to the day.



Comparing the two videos, the ...



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