Social media can be a good customer service shortcut, but sometimes brands don't respond or aren't active online. If you find yourself in this situation, Wendy Perrin at Conde Nast Traveler suggests you try related accounts, such as the airport you're in or the tourism board.
While she focuses on Twitter, you can use this method on other platforms like Facebook. Check out the full post, via the below link, for other tips on using Twitter to get your travel issues solved.
Tips for Using Twitter to Troubleshoot Travel Problems | Conde Nast Traveler
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