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The University of Michigan has some new numbers for the American Customer Satisfaction Index, and in a not-so-subtle twist of fate, Samsung has leapt over Apple in the rankings.
Samsung saw a big bump in scoring over previous years, while Apple continued an ever-so-slight decline, despite the release of the new, and very favorably reviewed, iPhone 6 and iPhone 6 Plus. What makes this development even more poignant is the fact that Samsung probably will not look on 2014 as a banner year sales-wise.
Customer satisfaction with cellphones in general is up, including brands, and former ... *
from PhoneArena http://www.phonearena.com/news/Customer-satisfaction-survey-shows-Samsung-topping-Apple-in-the-US_id64221
via http://www.phonearena.com/news/Customer-satisfaction-survey-shows-Samsung-topping-Apple-in-the-US_id64221
The University of Michigan has some new numbers for the American Customer Satisfaction Index, and in a not-so-subtle twist of fate, Samsung has leapt over Apple in the rankings.Samsung saw a big bump in scoring over previous years, while Apple continued an ever-so-slight decline, despite the release of the new, and very favorably reviewed, iPhone 6 and iPhone 6 Plus. What makes this development even more poignant is the fact that Samsung probably will not look on 2014 as a banner year sales-wise.
Customer satisfaction with cellphones in general is up, including brands, and former ... *
from PhoneArena http://www.phonearena.com/news/Customer-satisfaction-survey-shows-Samsung-topping-Apple-in-the-US_id64221
via http://www.phonearena.com/news/Customer-satisfaction-survey-shows-Samsung-topping-Apple-in-the-US_id64221
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